Revamped MyLA311 app makes it simpler to get free LA metropolis providers. – NBC Los Angeles
Los Angeles residents who depend on the town’s MyLA311 app to attach with metropolis providers would possibly discover a couple of modifications, together with a wholly new cell utility to streamline the usually irritating course of.
Mayor of Los Angeles Karen Bass introduced the launch of the “MyLA311” app Friday morning, meant to “make L.A. cleaner and safer with improved metropolis providers.”
NEW: This new and improved option to request and obtain metropolis providers is one other instance of how we’re breaking away from the outdated method of doing issues to make our neighborhoods cleaner and safer.
Obtain the brand new app at this time: https://t.co/6UFqEwHuOl. pic.twitter.com/pGFSOYGpBm
— Mayor Karen Bass (@MayorOfLA) March 28, 2025
311 is the town’s non-emergency service and data line that connects residents to metropolis providers and permits them to report points like potholes and graffiti.
The brand new app affords 86 various kinds of service request sorts, together with 15 new and 25 consolidated service request sorts. Service requests embody filling potholes, erasing graffiti and eradicating deserted furnishings.
Different enhancements embody:
- Extra dependable app and web site provides new options together with chat, makes use of pictures and picture recognition to higher establish, verify and talk the kind of service requests. This helps be certain that service requests are referred to the proper division for completion and makes it simpler for departments to consult with outdoors businesses as wanted.
- Enhances the client expertise for requests submitted via the platform, with improved notifications for service completion.
- Leverages Google mapping to “drop a pin” to auto-populate the service request location, which is useful when an tackle is unavailable (parks, alongside the LA River, alleys, and so on.)
- New potential to report accessibility service requests that had been beforehand unreportable via the outdated 311.
- Surveys customers to measure buyer satisfaction and make enhancements.
- Will increase language entry by making 311 obtainable in 243 languages.
- Creates new potential to “Observe” or “Subscribe” to a service request and obtain e mail notifications on the progress of your request.
- Be told when others have made the identical service request on the similar location.
- Options an enhanced “Data Base” for self-service customers to seek out data and solutions on their very own.
“This new and improved option to request and obtain metropolis providers is one other instance of how we’re breaking away from the outdated method of doing issues to make our neighborhoods cleaner and safer,” Mayor Bass stated. “Obtain the brand new app at this time so you may tell us the place the town wants to reply in your neighborhood.”
The brand new app absolutely replaces the outdated one, which “technical points and glitches impacted the platform’s performance and triggered outages,” Bass stated in an announcement.
There isn’t a charge for any of the providers used.
