‘Figuring out flights the place passengers had been severely impacted’: IndiGo points contemporary assertion for refund
Disaster-hit IndiGo Airways introduced measures to compensate passengers severely impacted by flight disruptions on December 3-5, as it really works to stabilize operations following practically two weeks of turmoil.
The provider acknowledged it’s figuring out flights the place passengers had been stranded at airports on these dates. It’s going to attain out to affected clients in January 2026. Compensation payouts, primarily based on present estimates, might exceed Rs 500 crore as a result of widespread disruptions.
On Thursday, IndiGo provided journey vouchers value Rs 10,000 to impacted passengers, redeemable for any future journey inside 12 months. This dietary supplements Rs 5,000 and Rs 10,000 payouts for flights cancelled inside 24 hours of departure.
Passengers hit by airline-initiated cancellations qualify for full refunds. IndiGo additionally waived rescheduling and self-cancellation prices till December 15, 2025, offering flexibility amid the chaos.
Already dealing with route reductions, IndiGo can be more likely to endure capability cuts after it submits its plan to the Ministry of Civil Aviation, PTI reported. Civil Aviation Minister Ram Mohan Naidu on Thursday emphasised that the airline has not employed a single pilot up to now six months.
The airline operated over 2,000 flights on Friday, signaling restoration from unprecedented cancellations that stranded hundreds throughout main airports. Nonetheless, round 160 flights had been nonetheless axed from Delhi and Bengaluru, its busiest hubs.
Delhi recorded 105 cancellations, 52 departures and 53 arrivals, whereas Bengaluru noticed 54, airport authorities confirmed. The disruptions stemmed from operational challenges, leaving passengers annoyed at key gateways.
