BHIM app will get MyUPI AI assistant with 24/7 multilingual UPI help: Key options defined

In response to NPCI, the assistant permits customers to entry transaction-related help, increase and monitor complaints, handle UPI mandates, de-link their UPI quantity, and search fraud-awareness help by a single interface.

READ THIS: UPI vs debit card vs bank card MDR: How a lot does every cost technique price retailers?

Lalitha Nataraj, Managing Director and CEO, NPCI BHIM Providers Restricted, mentioned: “As digital funds proceed to turn out to be extra integral to on a regular basis life, belief should stay on the coronary heart of each interplay. MyUPI strengthens the BHIM Funds App with a proactive belief layer that allows customers to hunt info, resolve considerations and take well timed motion with larger readability and confidence.”

MyUPI: 8 key options customers ought to know

1. Transaction help
Customers can view UPI transactions throughout linked financial institution accounts and UPI apps in a single place and search help for particular funds.

2. Criticism decision and monitoring
Eligible payment-related complaints will be raised by MyUPI. Customers obtain a criticism reference quantity and might monitor its progress inside the BHIM app.

3. Pay Secure
Customers can enter a UPI ID or add a QR code to verify and confirm the payee identify earlier than making a cost.

4. UPI Autopay mandate administration
MyUPI gives a consolidated view of recurring funds and mandates throughout linked accounts and purposes. Customers can pause, resume or cancel an Autopay mandate, the place relevant.

ALSO READ: UPI MDR GST: NPCI says small retailers and 96% of transactions stay unaffected from October 15

5. Transaction Replay
Customers can re-initiate eligible earlier UPI funds, together with P2P and P2M transactions initially made by one other UPI app. Contemporary authentication by the UPI PIN is required.

6. UPI Quantity de-linking
Customers who don’t need to obtain funds by their mobile-linked UPI Quantity can de-link it whereas persevering with to obtain funds by their UPI ID, the place relevant.

7. Security Swap
In circumstances akin to a misplaced cellphone, suspected account compromise, sudden debit or suspicious message, customers can block a linked checking account by MyUPI to stop additional transactions.

8. Fraud consciousness help
MyUPI additionally gives conversational help on suspected rip-off messages and generally reported UPI fraud strategies.