4-year-old dies 12 months after DCF closes the case on Worcester household
Native Information
A’zella Ortiz, 4, was allegedly killed by her father after years of “power and cumulative” neglect. DCF thought they had been in New York.

The Division of Youngsters and Households erroneously thought 4-year-old A’zella Ortiz had moved to New York earlier than she was allegedly killed by her father in Worcester final 12 months, a brand new report says, which argues DCF didn’t help her and her siblings for years.
“Though the last word tragic end result of this case is uncommon, in different methods this case is just like the overwhelming majority of DCF circumstances,” the brand new report from the state’s Workplace of the Baby Advocate mentioned. Practically 80 % of the households served by DCF are “intact households,” the report mentioned, which means the youngsters should not faraway from their caregivers.
Francisco Ortiz is accused of killing A’zella in Worcester in October of 2024 and pleaded not responsible to homicide, reckless endangerment of a kid, and allowing damage to a baby. He stays in custody awaiting trial.
The OCA, an impartial state company, launched a 65-page report of its investigation into the loss of life of A’zella.
The opposite two youngsters within the house had been discovered severely malnourished, dehydrated, and injured, whereas the house was in “deplorable” situation, with a firearm and drug paraphernalia inside the youngsters’s attain, the report mentioned. One little one examined constructive for fentanyl, had extreme dental decay, and was non-verbal as a result of abuse. The 2-year-old had a cranium fracture, based on the report.
“The loss of life of any little one is devastating. We’re heartbroken by the lack of A’zella, and we admire the Workplace of the Baby Advocate’s examination of this case,” a spokesperson for DCF mentioned in a press release. “DCF is dedicated to doing all the pieces we will to boost security for kids.”
OCA: DCF didn’t replace its method with household over a number of years
The report particulars that DCF noticed no progress with the household, which additionally included mom Krystal Romero and three youngsters, over a number of years, regardless of rising danger components and different rising issues. OCA additionally reported that DCF has “no framework” to control case employee’s involvement intact households, significantly with reference to youngsters going through neglect.
“Households should not static, and a DCF case administration group ought to have an evolving understanding of a household’s functioning, wants, security, danger and well-being throughout their involvement,” the OCA wrote.
DCF served the household, which included A’zella and a youthful and older sibling, for 3 years and eight months till Oct. 20, 2023. DCF, which hadn’t seen the youngsters for 114 days, closed the case, “believing the household was residing in New York, data that was later decided to be inaccurate.”
The OCA acknowledged {that a} 12 months handed between the closure of the case and A’zella’s loss of life with no report of abuse or neglect filed with DCF concerning the youngsters.
The OCA discovered that DCF didn’t evolve its method with the dad and mom as the youngsters had been at greater and better danger, the report mentioned. Starting in 2018, the household was first scored “low danger” for future maltreatment, then reasonable in 2020, and excessive danger in 2022 — all resulting from allegedly exposing the three newborns to marijuana.
“The DCF danger evaluation scores indicated a transparent development of danger to the youngsters. Regardless of the escalation and danger to the youngsters and the dad and mom’ refusal to have interaction in companies to alleviate that danger, the DCF case administration group didn’t reevaluate their scientific formulation of the household,” the OCA wrote. “In consequence, the youngsters remained chronically uncared for.”
Whereas the report lauded DCF’s “power” of conducting month-to-month house visits, the questions and method didn’t change from 2020 to 2023.
The youngsters weren’t engaged by DCF case staff, OCA mentioned. Throughout that point, the youngsters’s neglect “was power and cumulative … manifesting in missed well being care appointments, failure to satisfy growth milestones, poor vitamin, social isolation, unsafe housing, and mother or father substance use.”
Suggestions: DCF ought to strengthen case closing coverage, scientific formulation tips
The report really useful DCF revise and replace its Case Closing Coverage, develop a coverage about case consultations to verify suggestions are being addressed, and set up a information to make sure work with intact households just like the Romero Ortizes, “is nicely researched, nicely resourced, and multifaceted.”
DCF must also strengthen its “scientific formulation” to be child-centered, OCA opined, and conduct coaching on it, little one growth and development, mother or father engagement, substance use, and neglect, significantly power neglect.
In an electronic mail, DCF addressed the OCA’s suggestions. The division mentioned it up to date its case closing coverage in 2017 however will overview the coverage. DCF may even implement a brand new case follow coverage in 2026 to make clear scientific formulation. It pursued coaching in areas of vital considering, de-escalation, interviewing youngsters, and psychological well being trauma analysis and therapy in 2024.
“We’ll tackle the issues raised by the OCA,” the DCF spokesperson mentioned, “together with reviewing our coverage after we are contemplating closing a case, assessing coaching wants, and offering clearer steerage on assessing households for danger components generally related to little one abuse and neglect.”
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